Client Services Manager

If you have global mobility and have tax technology experience, there is a great opportunity with a growing technology firm. The Client Service Manager is at the heart of the client success structure within a growing multinational software house. You will support the Client Services Director which sits alongside the Product and Tax teams.

This is an exciting new global position, which would suit a confident, client-focused team-player prolific in managing complex data processes.

Day to day you will:

• on a direct client-facing role, managing various client engagement activities, from organising client operation schedules to leading regular client service meetings.
• closely with our Tax and Product teams to support our clients’ daily needs and plan for their short-term and long-term development or implementation needs.
• a key role in client implementation, collaborating with the Director of Client Services to ensure a seamless on-boarding experience.
• an expert in the product, related technologies, and their configuration capabilities.
• all User Acceptance Testing from a Client Services perspective.
• actively in the strategic development and management of key initiatives with some of the largest global organisations as part of the Client Services team.
• ample opportunities to present to clients, conduct workshops, and lead change management initiatives both internally and externally.
• process compliance from an operations standpoint, working with the Compliance Lead to maintain effective and documented quality data controls.
• the Client Success team in scoping and process design pre-contract, as needed.
• client feedback and collaborate closely with the Product team to continuously improve the platform for clients.

Harvey John is acting as an Employment Agency in relation to this vacancy. The salary bracket advertised is FTE, for guidance only, and was set by the agency. We are committed to continued improvement in terms of their diversity and inclusion practices. Please get in touch with any questions concerning reasonable adjustments, accommodations, or diversity practices.